Testimonials
Customer focused
We recognise that as well as property industry experience and expertise, the other key component needed to give a great experience to our landlord clients is amazing communication and customer service. That’s why we have worked hard to develop a culture throughout the company of ensuring clients always receive ‘a rich experience’. So whether it’s sharing regular feedback proactively, not just when asked, or whether it’s being available to communicate with on more practical modern channels like WhatsApp or zoom, we really try to make landlords and tenants lives that bit easier and stress free.
That’s probably why we were able to win awards last year both as a company and as individuals within it.
We’re humble. Hard working. Capable. Easy to talk to … and responsible. See for yourself……
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Wow! Addressed is brilliant! Tom updated me ahead of any other organisation on a significant change of management agent for an off plan sales. His communication is excellent: Prompt, clear, and very understanding. Taking the stress out of buying property, when I am new to off plan sales and this is my first UK flat in 30 years.
Julia
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Matthew from ePROPERTY AGENT has provided us with an excellent experience. The agency took over the management of our rental property and immediately introduced themselves with a very friendly email and a phonecall which I found to be professional. Matthew has been very responsive since to our emails, professional and efficient. At times, they would respond out of hours on the same day going out of their way. Another example I cite of the efficiency is sending out our references either on the same day or the next day to the next agency. I would highly recommend doing business with them whether you're a landlord or a tenant based on the professionalism and responsiveness we have encountered during our interaction with them. They hold themselves to high standards and I shall keep their name in mind indeed.
Yanal Al Hasan
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The best estate agents out there. Always the first to reach out to tenants and check in on them rather than wait for tenants to report issues to them. It just shows they actually care and want to keep the property in top condition! If every estate agent was like this then there would be a much better relationship with tenants and landlords. I have received emails and messages this week checking in on how I am and if I need any help in the winter months (thank you Tom Sharp). It’s just nice to feel as though your estate agents actually care about you - it makes me more likely to stay long term. 100% would recommend Eproperty agents.
Sophie Macdonald
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I've had a good experience with E-Property sorting out lots of my rental issues as well as helping me out a lot when I struggled in between tenants. Shout out to Matthew at E-Property, huge superstar in sorting this all out even when I haven't been in the country!
Avraj Bhachu
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Matthew Hawkins works very hard for you in getting things done. He goes beyond normal expectations working for his clients and I can prove this work ethic and property knowledge. Thank you resolving my tenant issues and property issues I never thought I would get resolved if I was on my own or with another company. Thank you for your persistent and not letting me down. Keep up the great standards mate!
Bilal Hasan
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As a 1st time landlord Martin, Matt and the team have been excellent with their support, advice and communication. They are always on hand to help with all 'stupid' questions and I look forward to a mutually beneficial working relationship for years to come. Having taken over the management of my apartment from another agent we received superb feedback immediately from the tenants in situ.
Rob Goodwin
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EProperty recently took over our tenancy and have been fantastic right from the get go. We have been liaising with Tom and he managed to get ongoing issues that our previous landlord failed to sort for us fixed in a matter of days. He is an incredibly friendly and personable member of eProperty and always goes the extra mile. He made the effort to check in with us after the work had been completed to ensure it was up to standard. We know we can come to him with any issues we may have and he’ll always try to help. It is clear they have the interests of their tenants as a top priority- something which is less common with other letting companies. 10/10 service, thank you Tom👏🏼👏🏼
Bethan Spall
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